At Family Armory, we instruct our range safety officers to interact with customers using a polite “mentor guide” attitude. Management believes that no one would deliberately act to violate the range rules and purposely jeopardize the safety of people and equipment; we assume that safety violators temporarily forget the nuances of our range rules and therefore need reminding. However, those who demonstrate egregious behavior or multiple infractions of the same rule, will be asked to leave. Other ranges, on the other hand, might take an authoritarian and more militaristic approach toward range rule enforcement. While the default position of our business is not to engage in aggressive confrontation with first time safety violators (unless warranted), there are other ranges that do. Regardless of the personality of the range officer, and regardless of the intentionality of the violation from the customer’s point of view, the range officer”s job is to prevent the worse case scenario resulting from unsafe behavior. The best piece of advice for customers is to always exaggerate their safety, be very familiar with the range rules before walking in the door, and maintain a cheerful attitude throughout their shooting experience.